Who would be a taxologist today? They have no job description, no proper role, indeterminant skills, are misunderstood and much maligned. Most in the industry don’t know who they are, whether they should get one, or what to do with one if they did.
They are thought of as “IT for tax”, but that is contrary to the nature of the digital transformation pervading the tax world and vastly understates their worth. This creates a frozen, foreign wasteland in which they must operate, not unlike the Antarctica that Ernest Shackleton faced in 1914.
And yet they are the future, and brave souls are needed to break the ice. Plus it is a rare opportunity for adventure, pioneering, and trail-blazing. The potential rewards include the passion and deep satisfaction of taking on a challenge, conquering it, and standing out from the crowd.
Fortunately, it is not necessary to sail a wooden ship into an unknown Antarctic ice-pack to do this. Forewarned is forearmed, and even the less adventurous (or foolhardy), can take gentler steps and seek understanding first. Those that have, found it highly motivating, forward thinking, and fun.
At some point, in a future that is inevitably digitally-driven, it may also help them avoid surviving their misadventures by escaping across the Southern Ocean in a proverbial row boat. Today, Shackleton and his crew are largely remembered for leadership and team, so make a difference and join us.
COVID-19 has been a watershed for technology and so it will prove to be for the digitalization of tax. Until now, the standard approach to IT in tax was tolerated despite being not good enough, cheap enough, or quick enough to deliver. That ended when tax was swept over the edge of the digital divide during the pandemic along with many others walks of life such as ways of working and shopping habits.
Yet today, the very notion of “7 Deadly Sins in Tax Technology” can still ring hollow because tax professionals are not held fully accountable for the digital metamorphosis engulfing their domain, but soon technology will be the business and ‘data’ will be the lifeblood in that domain. When that day arrives, many of today’s tax-tech norms will suddenly become the sins of the past. Here is our pick for the top ‘seven’:
Treating digital technologies as not core to tax
Allowing responsibility for tax technology to reside outside of tax
Permitting lower standards for technology than those for tax itself
Putting business process before ‘data’ in a tax digitalization project
Promoting 100% automation as the primary objective
Placing project management ahead of digital skills in delivering a project
Having little or no “connection” or touch ‘n’ feel for technology.
We believe that hidden in the sins of tomorrow are the essentials of digital transformation today. Upskilling for technology awareness & competency in the specific area of tax will be key at all levels, so much so that we believe without it, tax professionals will be unable to fully succeed in the fundamentally altered landscape underpinning their careers post-pandemic.
Note that this challenge is not solved by tax professionals learning IT. The secret is for them to gain an understanding of technology & transformation, what it means, what it can and cannot do for tax, and how to get the best out of it while avoiding the pitfalls. We call it tax technology awareness training, or ‘taxology’.
We have been developing and honing this material for five years, and the passionate band of newly-armed tax professionals and certified taxologists continues to grow. Shortly, our flagship training program will be completely updated and available via e-learning, and the early bird offer of lifetime membership and 1-to-1 coaching will come to an end.
Learn more today about the Smart Tax Technology certification program and contact us to speak to one of our successful students. Start today, and give your career the gift of being “in tune” with technology and the vision to navigate with confidence the choppy digital waters of modern tax.
How far are you on your digital transformation journey? The scale below may offer some guidance.
Starting at the top, which is the last statement that accurately describes your tax function today (be honest)?
5% – the word “transformation” has entered the lexicon but plans are non-existent or lack coherence
7% – a tax or IT professional is put in charge of tax technology without any proper training
10% – the company is digitalizing and tax is tagging along, but transformation initiatives have little or no transformation in them
20% – a significant, corporate data initiative is in progress but not yet effective
30% – hiring of taxologists has begun, but the company is unsure what to do with them even if they can be identified and found
40% – a major mindset shift at the top, not just in tax; a true break with the past is acknowledged
50% – a reorg brings tax business and tax IT personnel under the same delivery structure
60% – a truly transformative vision is articulated, along with realistic mechanisms for fulfilment, governance, and control. For the most part after the reorg, everyone left now “gets it”
70% – momentum builds, successes mount up, a critical mass is reached. Fixed SOWs are pushed aside in favor of more agile co-sourcing, upskilling, “gig” consultants, collections, online communities, and tools
90% – tax data is under holistic control and fully “trusted”. Tax are no longer just subject matter experts but full business partners to the rest of the business
100% – tax technology is a core competency of a new, fully digitally-enabled tax function. Modern tax professionals define themselves by their prowess with enterprise data and the advanced tools they use.
Notice that automation does not appear anywhere in this list. That’s because business process automation is not digital transformation. They’re both relevant, but quite different. Automation brings efficiencies to your current tax function ecosystem, whereas transformation questions every part of that ecosystem, ransacks it, and then rebuilds it according to the new rules of digital tax. As a result, one rarely leads to the other.
Neither does hiring a big name consultancy appear in the list. While they have their place, commercial imperatives demand they play to your current mindset, not a transformed one outside your comfort zone. Real change must come from within.
Also, forget running RFPs to solve the problem. New technology itself will not cause transformation. In the digital world, “technology” needs re-orchestrated people, process and technology to bring anything more than incremental value at best.
Hundreds watched the insightful tax ‘data’ video from the last post and loved it, but thousands felt 13 minutes was too long and bypassed it. I sympathize – I would bypass it too if I’m busy, even for a snippet so central to the future of tax. So, here’s a short, sharp, incisive lead-in:
The Five Laws of Data for the Digitally-Enabled Tax Function:
Law #1: ‘Data’ is at the heart of digital-enablement
Strategy: Be clear that enterprise ‘data’ is the absolute cornerstone of digital capability.
Law #2: Digital ‘data’ changes the rules of the game
Strategy: Acknowledge that new ways of thinking and working are inherent to being data-driven.
Law #3: ‘Data’ is a strategic asset in its own right
Strategy: Recognise that ‘data’ has intrinsic value and requires a data first approach.
Law #4: ‘Data’ outranks automation
Strategy: Set automation strategies to first and foremost support the data model.
Law #5: ‘Data’ only exists in a transformed space
Strategy: Learn to navigate the transformation journey and transition to data-centric operations over time.
‘Data’ thrives within the context of people, process & technology where ‘technology’ is platform-based and ‘people’ are digitally-enabled, tech-savvy, and data literate. This is the opposite of business process automation with labour cost-arbitration as its yardstick. ‘Data’ requires upskilling and can only take centre-stage once it is fully “trusted”.
For a vital piece of information on how to make this happen using “real-world” tax data modelling, here is the video again https://vimeo.com/434443089. It is well worth the small time investment. Enjoy.